2. Shipping & Return Policy
All prices published on the Website for countries of the European Union have the corresponding VAT incorporated. You will not have any additional charges and you will have to pay for your purchases by credit or debit card. FERRANDIZ reserves the right to request a copy by fax or email of the card used in the purchase and the User´s identity document to confirm the accuracy of the data provided by the client.
In the case of countries outside the European Union, the prices that appear on the Website do not include VAT. Upon receiving your package, you will have to face a surcharge of taxes and customs. To request detailed information on these expenses, you can contact the customs offices of your country. The delivery of orders will be made at the address freely designated by the User in the order form. In case of incorrect introduction of the data by the User, the costs will be borne by the user and we will not be liable if for reason the delivery of the order can not be made, as well as for reasons beyond the assigned shipping company, such as it may be the absence of the recipient.
Delivery time, detailed in the description of each product.
Our national shipments to the Peninsula cost 3,95 euros. For shipments to the Balearic Islands, Canary Islands and Portugal, as well as International shipments you can request more information by sending an email to firstname.lastname@example.org
In FERRANDIZ we are concerned about the satisfation of our customers. If you want to make a change or just want to make a return, remember that you have 10 days since you received your item and to do so you must meet the following conditions:
– To return an order you must write to email@example.com within a maximum period of 10 days indicating in the subject the order number and in the body of the mail the following information :
a. Order Number
b.Name and Last name
f. Card holder
– The products must arrive at our atelier in perfect conditions, together with the identifications label and in its original bag; They can not be used or damaged.
– You must send the products to our atelier in C/Floridablanca 3, Edificio Huerto Ruano 7D, 30800 Lorca (Murcia). You can do it with any courier company. The shipping costs derived from the return shall be borne by the customer unless the reasons for the return are attributable to FERRANDIZ, such as for example that there is an error in the order or that it is defective.
– There will be no refunds on discounted items or on pre-order or personalized items.
Once we have received your email with all the information and we get the item to our atelier in perfect condition, we will proceed to refund the amount by refund through the means of payment you used and you will receive an email confirming the refund.
In case your return does not meet these conditions and is not accepted, we will contact you to offer you the option to return the items that have not been accepted. All expenses generated by this return will be borne by you. For more information, or if you have any other question, do not hesitate to contact us at firstname.lastname@example.org.